Effective Date: September 29, 2026
1. Diagnostic Evaluation & Estimates
Our technician performs an on-site evaluation of the appliance to determine the cause of malfunction. The standard evaluation fee is quoted prior to booking. Before any repair work begins, our technician provides a clear, upfront quote for parts and labor.
2. Service Authorization & Estimates
No repairs or part replacements are executed without the customer's prior verbal or written authorization. All quotes are flat-rate and itemize required factory OEM components and labor charges.
3. 90-Day Parts & Labor Warranty
Repairs completed by Pro Appliance Repair Hillsboro are guaranteed against defective workmanship and parts failure for 90 days from the invoice date. This warranty covers the specific parts installed and the associated labor. It does not extend to unrelated failures, pre-existing structural defects, electrical utility surges, or water supply contamination.
4. Customer Responsibilities & Appliance Access
Customers must ensure safe, clear access to the appliance. Refrigerators and freezers should be reasonably emptied if interior panels require removal. An adult of at least 18 years of age must be present during the entire service visit.
5. Licensing & Compliance
All residential appliance repair services are executed under full Oregon state licensing guidelines, commercial liability insurance, and EPA Section 608 Universal certifications.